- What is the accuracy of the voice identification?
99%! The 1% inaccuracy is due to unclear speech or
background noise. The advanced Automated Speech Recognition
system paired with Voice Biometrics ensures that accuracy
for users is incomparable to other technologies. Ivrnet
will eliminate the stress and grief of standard voice
recognition technology.
- Do I need to buy or install any equipment?
No! Everything is hosted; we buy everything and house
it in our secure world-class data center. Ivrnet believes
our technology should drive your organization forward
with a significant ROI and virtually zero implementation
or transition costs.
- How secure is the system?
100%! There will never be any security breaches, the
identification system with ASR and Voice Biometrics
will only recognize the specific “voiceprint”.
The system has been fully tested for possible unauthorized
password resets, such as a voice-clip file playback
will never be authenticated. The users of Ivrnet Password
Reset should feel confident and secure in using the
system whenever needed.
- When can I get this solution deployed for
my organization?
Right now! Ivrnet Password Reset system is ready for
rapid deployment and use. Ivrnet Password Reset has
been designed for easy integration into your current
voice and data infrastructure and will not disturb
or impact current systems.
- What happens if Ivrnet Password Reset is
not working properly?
Call us anytime, anywhere! Ivrnet Service Support
is available 24x7x365 with the best industry Service
Level Agreement (SLA) times enforced. The Ivrnet Team
of dedicated professionals available for support,
balanced with our fully redundant world-class Network
and Data Center will give you peace of mind. In addition,
your current password reset process may be retained
for another level of redundancy and for those who
prefer a support technician discussion.
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