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As access to IT systems becomes increasingly critical in day-to-day business operations, access controls to each system grow in complexity. From basic e-mail and network access, to ERP, CRM and other emerging applications, the number of systems and applications which employees must access continues to mount. Each system requires authentication, typically a password to gain access, which have users forced to remember countless passwords that are often forgotten or must be changed on an on-going basis. Research suggests the fully-loaded cost to manually reset a password can be $10-$30 per password reset support call in a large organization. Ivrnet Password Reset has significant benefits to enhance your service desk operations:

  1. EFFICIENT - a service desk that does not spend time on thousands of password resets every year is an efficient service desk

  2. COST SAVINGS - save hundreds of thousands of dollars per year with a huge ROI and a short pay-back period

  3. CONVENIENT - Ivrnet Password Reset is easy to use and convenient from any telephone for small companies of 50 employees up to large organizations of 10,000 or more.

  4. EASE OF INTEGRATION - APR can integrate smoothly into your current system by our experienced team of development professionals

  5. EASE OF USE - telephone-based system for users ensure that everyone and anyone can enroll and use the system successfully with simply their voice

  6. SCALABILITY - Our telephony based automated service is completely scalable to address your companies requirements and budget as you grow.

  7. EXTENSIBILITY - features, improvements, add-ons can easily be added to your solution, as well as connectors to any database or software platform that requires a password reset (ie: an accounting application)

  8. SUPPORT - 24x7x365 Ivrnet Support Service means you can have peace of mind for the users and service desk staff, just email helpdesk@ivrnet.com or use our easy Support Suite interface http://support.ivrnet.com to get a quick response for any issues and speak to a live representative if needed.