Can I receive invoices through Ivrnet E-Invoice from all of my suppliers?
Yes. For a supplier to participate, submit a request to your company's E-Invoice administrator. Or, send the request to us and we will forward it on. Be sure to include your name, phone number and the vendor/supplier company name, contact and phone number, and vendor number (if known).

Do I need to install anything on my computer?
No. You should not need to install anything on your computer - all you require is internet access. If you are having technical difficulties using E-Invoice, contact your technical support group or call us toll-free at 866.829.3335.

Can other approvers see my invoices?
You decide: users in your company can only see invoices they have worked with, unless given administrative privileges.

Can suppliers see the changes I make to their invoices?
Suppliers can only see changes that affect their payment. If you change the price or quantity, or deny the invoice, they are going to be notified and will see those changes online.

Can suppliers tell if their invoice is on my worklist?
Suppliers can't see your name specifically, but they can see that the invoice is awaiting approval. However, your company's E-Invoice administrator can see your name specifically and can accrue unapproved expenses to your department.

How do I access the Support Center?
To access the Support Center you need a User ID and Password. Your company's E-Invoice administrator will provide you this information. If not, please call us toll-free at 866.829.3335.

Once you have a User ID and password you will be able to access the Support Center. Based on your Priority ID or User ID, the Support Center gives you specific information pertinent to your company. There are signup and procedural instructions as well as messages from your company's E-Invoice administrator.