Ivrnet’s Virtual Attendant (VA) greets and directs your business’s incoming calls. It is voice-enabled—meaning callers can phone your business, say the name of the person or department they want to talk to and be transferred immediately. There is no list of keypad options and no need to dial an extension number.

Advantages
A VA is a consistent service, with a friendly and professional voice 24/7. This one number allows callers to be linked to anyone in the company, so if they know who they want to talk to they can be connected by dialing just one telephone number. Callers phoning for basic information, can easily ask the VA and free up your valuable human resources. Callers can always phone your business and receive an appropriate greeting. If you’re closed, instead of losing the opportunity to address a phone call, your missed caller can transfer and leave a message for the appropriate person. You won’t miss out on valuable phone calls or frustrate callers if they phone when you’re closed.
 
Best of all, the friendliness of a live person answering the phone remains intact.

Standard (Ivan/Ivy)
Our standard VA features formal and informal modes, day and time sensitive greetings and holiday recognition.  Using professional voice talent we build a VA that allows your organization to put its best foot forward all the time.

Custom (Ian/Iris)
The custom version of our VA allows for expanded branches and menus.  The custom service is also easter egg-enabled, allowing you to have Conference services, Smart Dialers or Voice Dialers built in to the system.